SHIPPING POLICY


Delivery Charges
GAME ADDICTS provides free delivery in India but the order amount should be at least Rs.499. Else the Customer has to pay a nominal shipping fee of Rs.50 for orders less than Rs.499. We even provide Cash on Deliver (COD) service at selected locations but it is only applicable on a minimum order amount of Rs.999.

Delivery Time
We try our best to ensure that the ordered item reaches to our dear customers at the earliest within the next 1-3 business days but sometimes due to inevitable reasons it might take around 7 business days. Still, if the Item hasn’t reached at your end, please mail our Geeky Squad immediately at geeks@gameaddicts.in to notify this issue or alternatively call us at (+91)9903687262 (IST Between 11 A.M – 7 P.M). Cash on delivery (COD) orders take more time to get delivered than prepaid orders. So we always advice you that you choose any of the other payment options instead of COD for a prompt delivery of your order.

--------------------------------------------------------------------------------------------------------------------------

RETURNS & REFUND POLICY

CANCELLATION
The customer can cancel his/her order only before the Item gets shipped. Once shipped, GAME ADDICTS won’t be able to take any requests for cancellation of the order. You can cancel the order by sending us a mail at geeks@gameaddicts.in stating the reason for your cancellation or alternatively call us at (+91)9903687262 (IST Between 11 A.M – 7 P.M).
The amount of the cancelled order will be credited to your GAME ADDICTS account in the form of Store Points depending upon the type of transaction made (Not applicable on COD orders).
REFUNDS
Items that have been shipped can be only returned / refunded if the following cases apply:

  1. Wrong Item shipped.
  2. Item not the same as listed on our website.
  3. The parcel received by the Customer is in a tampered or poor condition (In this case, please do not accept the parcel).

The customer has to return the Item within 7 days after receiving the Item otherwise it won’t be refunded. The item should be in its original condition without any damage or seal broken and should accompany its original tax invoice. Also he/she should immediately notify us at geeks@gameaddicts.in or alternatively call us at (+91)9903687262 (IST Between 11 A.M – 7 P.M).
The replacement of the Item is subject to the availability of stock at GAME ADDICTS, otherwise the whole amount will be credited back to the Customer’s GAME ADDICTS’ Store Points depending upon the type of transaction made (Not applicable on COD orders). The same applies for pre-owned games.

Return Exceptions

Some Items which come along with merchandise or freebies if worn, used, or altered will not be accepted for return or exchange. 

Shipping Address
Please ship your Item at our following correspondence address:


GAME ADDICTS
7, HAZARIMALL SHAH ROAD,
SALKIA, BANDHAGHAT,
HOWRAH – 711106 (W.B)
MB : 9903687262